Refund and Returns Policy

Thank you for shopping with us. We appreciate your trust and aim to provide you with high-quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully.

Most important

If you receive such a product, you will have to make an unboxing video and photo of the product within 24 hours and send it to the customer care email ID or WhatsApp number.

Return Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased.

Return

Returns are accepted within 7 days of product delivery.
The item must be unused, unwashed, and in its original packaging with all tags intact.
Please ensure that the product has not been used for any work while returning it
Returns are accepted only for purchases made directly from our official website (www.babylak.com).

Cancellation

Orders can be cancelled within 12 hours of placement, provided they haven’t been shipped.
Once your order has been shipped, cancellation requests cannot be processed.
For prepaid orders, refund will be issued to your original payment method within 3–5 working days after cancellation confirmation.

Refund

Approved refunds will be credited to your original payment method within 5–7 business days after product inspection.
Shipping charges (if applicable) are non-refundable.
In case of Cash on Delivery (COD) orders, the refund will be processed via bank transfer or UPI.

Non-Returnable Items

Feeding bottles, nipples, teethers, and similar baby care items
Cloth diapers or soaker pads
Personalized or custom-made products
Products bought during clearance or sale

Return and Replacement Process

To initiate a return, contact us at babylakindia@gmail.com within 7 days of receiving your order.
Available Monday to Saturday 9:30 am to 06:30 pm except on public holidays, Contact WhatsApp (91+ 9461 850 785)
Provide your order number, reason for return, and product images (if damaged or defective).
Our team will arrange a pickup or guide you for return shipping.
Once the product is received and inspected, your refund or replacement will be processed.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Customer Help

For customer support, you can request live video and photos of any product before ordering it. You can also follow our Instagram channel and watch videos of our products there.

Need help?

Address : 77 Jaipur Rajasthan, India

Email : support@babylak.com

Call us : +91 9461 850 785

Opening time : Our store has re-opened for shopping exchanges every day 11am to 6pm Please enter the details of your request. A member of our support staff will respond as soon as possible.